Since the day I started my call center company I have always put my employees first and I continue to – all 260-odd of them.
It’s simply been my number one priority, with the understanding that if I treat them well, pay them right, give them opportunities for growth and be a nice guy to work for, that they will stay with me for the long-term.
The call center industry here in the Philippines is pretty tough, with an annual staff turnover rate of around 60% (yes, you read that right!). At my company it’s been under 8% since day one – we’re celebrating our fifth anniversary in March next year.
It’s something that we pride ourselves on at the Live2Sell Group, and something that personally, as the owner of the business is a driving force for me both as an entrepreneur, and an employer.