Location: Home Office – Reading / Viewing Time: 7mins

In February this year I spent almost the entire month in the US, with my wife, traveling through San Francisco, Miami, LA and New York. On a trip like this we experienced quite a bit, as you can imagine. However, it was one particular experience that left me with a really, really nice taste in my mouth – in more ways than one!

Whilst in New York a good friend of mine and his wife took us down to Arthur Ave, formerly know as the ‘real’ little Italy, and introduced us to Mike’s Deli, a spectacular, ‘golden nugget’ in New York. If you haven’t visited, DO IT. The video above is not only my shining testimonial, but also an important lesson in the art of customer service, and how so many companies nowadays are starting to forget about this important ancient practice!

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